When will my order ship? 

Depending on your jewelry selection, your order will ship within three to seven business days if the item is in stock. All items are handmade and out of stock items may take 3 to 6 weeks to ship.

What are the shipping fees and delivery timeline? 

You have the option of postal or priority shipping. Your shipping fees are based on your location, and are calculated as part of your online checkout experience. Your delivery timeline will depend on your location, with Canadian deliveries typically arriving within three to five business days and international deliveries taking up to two weeks. 

Please note: 

Heartstrings shipping options include tracking (except for free shipping in Canada promotions which are shipped by regular mail). Your tracking number will be delivered by email when your item ships.

• You are responsible for any customs and import taxes that may apply to your order.
• Heartstrings Jewelry is not responsible for delays due to customs or unforeseen shipping delays.

Where do you ship? 

Heartstrings offers worldwide shipping, including the option of postal or priority shipping. Will I be charged taxes or duty? 

As a Canadian company, Heartstrings charges GST and related provincial taxes based on the shipping address. All relevant taxes are calculated and charged during the online checkout process. 

If you are making a purchase outside of Canada, you may incur duty and related charges and will be responsible for paying these fees.