Return/Exchange  

We hope you love your new piece of jewelry! However, if you desire to make a  return or exchange please contact Heartstrings Jewelry within 3 days of delivery to begin the process and return the item within 30 days. Please return items unworn and in the original packaging. Personalized items cannot be returned or exchanged. 

Most rings can be resized in increments to one full size. Please contact Heartstrings  Jewelry to begin the resizing process. Ring resizing is complimentary within 30 days of delivery. After 30 days there is a $30 resizing fee. You are responsible for the return shipping of the ring. However, if the incorrect size is due to Heartstrings Jewelry’s error the above costs will be covered by Heartstrings Jewelry.

 

Repair/Replacement 

Every piece of Heartstrings Jewelry is made with precision, quality, and care.  However, if for any reason you require repair or replacement please contact  Heartstrings Jewelry. Your case will be reviewed and the next steps to restore your piece of jewelry will be determined. 

 

Shipping 

You are responsible for any customs and import taxes that may apply to your order.  Heartstrings Jewelry is not responsible for delays due to customs or unforeseen shipping delays.